Refund Policy
At China Garden, we take pride in the quality of our food and service. Your satisfaction is important to us, and we are committed to resolving any concerns quickly and fairly. Please review our refund policy below.
🥡 1. Orders Made Through Our Website
If you placed an order directly through chinagardenmenu.com, you may be eligible for a refund under the following conditions:
✅ Eligible Refund Scenarios:
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You received the wrong item(s)
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Your order was missing item(s)
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Your food arrived spoiled or unsafe to eat
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You were charged incorrectly
To be eligible, please contact us within 2 hours of receiving your order, with:
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Order confirmation number
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Description of the issue
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Photos (if applicable)
📧 Contact: support@chinagardenmenu.com
🚫 Non-Refundable Scenarios:
We do not offer refunds in the following cases:
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Change of mind after order is placed
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Dissatisfaction based on personal taste preferences
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Delivery delays caused by third-party platforms or external conditions (e.g., weather, traffic)
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Orders placed at the wrong location due to user error
🕒 2. Refund Processing Time
Approved refunds will be processed to your original payment method within 5–7 business days.
You will receive a confirmation email once the refund is issued.
🍱 3. Orders via Third-Party Platforms
If you placed your order through a third-party delivery service such as:
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DoorDash
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Uber Eats
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Grubhub
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Postmates
Please contact their customer support directly for refund requests. Their policies may differ from ours, and we do not have control over orders made on those platforms.
📦 4. Pickup Orders
If you’re picking up your order and notice an issue when you arrive (e.g., missing item, incorrect order), please notify our staff immediately. We will do our best to correct the issue on the spot or offer a suitable solution.
📬 Need Help?
If you’re unsure whether your issue qualifies for a refund or you’d like to speak with our customer care team, don’t hesitate to reach out:
📧 Email: support@chinagardenmenu.com
We’re here to ensure your China Garden experience is always positive and flavorful.
🔁 Policy Updates
We may update this Refund Policy from time to time. Any changes will be posted on this page with the effective date noted above.
