Information
Refund Policy
Review refund eligibility, non-refundable scenarios, processing timelines, and third-party ordering notes for China Garden orders.
China Garden takes pride in food quality and service. If something goes wrong with an order, this page explains the typical refund process.
Eligible refund scenarios
- You received the wrong items
- Your order was missing items
- Your food arrived spoiled or unsafe to eat
- You were charged incorrectly
To request help, contact support within 2 hours of receiving the order and include your confirmation number, a description of the issue, and photos when helpful.
Non-refundable situations
- Change of mind after placing the order
- Personal taste preferences
- Delivery delays caused by outside conditions or third-party platforms
- Orders placed at the wrong location due to customer error
Processing time
Approved refunds are typically returned to the original payment method within 5 to 7 business days.
Third-party platforms
For orders placed through DoorDash, Uber Eats, Grubhub, Postmates, or similar services, refund requests usually need to go through that platform directly.
Contact
Email trentluo1@gmail.com if you need help understanding whether an order issue qualifies for review.